1. General Consent and Agreement
1.1. This is an agreement between you, our customer, and us, Loxion Link(Pty)Ltd, regarding the use of our products, services and equipment (collectively referred to hereinafter as “services”), including your account held with us.
1.2. As a user of our services you have signed up for, you are responsible for the acceptable use compliance of the account registered in your name with us.
1.3. Our Terms & Conditions may be amended from time to time and governs both the online and offline access to and use of our services for new and existing users.
1.4. You consent to the collection, storage, use and transfer of your personal information by us as described in our Privacy Policy.
1.5. You agree that you have read, understood and accepted our Terms & Conditions and Privacy Policy.

2. Ownership of Equipment
2.1. The Loxion Link equipment installed at your premises remains the property of
Loxion Link and this includes:
2.1.1. (Outdoor equipment) Wall pole bracket, pole, cabling and CPE installed on the exterior wall of your house
2.1.2. (Indoor equipment) Wi-Fi router, flylead, power with POE injector and the Wi-Fi power adaptor.
2.2. To ensure the longevity and optimal functioning of your equipment, please be aware that if it fails due to tampering by individuals not authorized as Loxion Link Technicians, the costs for repair or replacement will be your responsibility.
2.3. In the unfortunate event of theft, you will also need to cover the cost of a replacement.
2.4. Furthermore, if the equipment is damaged due to natural disasters, fire, or vandalism, you will be liable for the repair or replacement costs unless you choose to take advantage of our optional insurance coverage. Protect your investment and consider opting for insurance for added peace of mind.

3. Payments
3.1. For pricing of our services and to know which amount you need to pay, please contact sales@loxionlink.co.za
3.2. To enjoy seamless service, please ensure that all payments are made by the 1st of each month.
3.3. Payment can be made using your unique account number as the payment reference and any of the following payment methods:
3.3.1. Credit/Debit Card Payment
3.3.2. Instant EFT
3.3.3. Nearest Spaza Shop that has Kazang and Shop2Shop
3.3.4. Debit Order
3.3.5. ABSA ATM cash deposit into the Loxion Link bank account
3.3.6. EFT (electronic funds transfer)
3.4. ** Using your Loxion Link account number as the payment reference is crucial to prevent disconnection.

4. Late Payment and Disconnection
4.1. If payment is not received by the due date, your service may be disconnected.
4.2. If a disconnection occurs due to late payment, please note that reconnection may take up to 72 hours. Once payment is made, you could be waiting up to three business days to have your service restored, so timely payments are essential to stay connected.

5. Refunds
5.1. If you decide not to continue with our services due to an unsuccessful installation, or if you change your mind after your initial payment as a new customer, you can request a refund.
5.2. We will require confirmation of your banking details for the refund.
5.3. Refunds can take up to 3 business days to be processed, after successful verification.

6. Installation
6.1. Installation will be scheduled as soon as we have received your first payment for the service(s) you have ordered.
6.2. A technician will be assigned and in contact with you.
6.3. Our installation turnaround time is 3-7 business days from the date of payment being received and confirmed by our accounts department.
6.4. You must ensure you are available at the time of installation at your house to approve the equipment to be installed.
6.5. Should you not be available or have someone available when the installation team arrives, the installation will be rescheduled to another date and time.

7. Returns (decommission)
7.1. In the event of non-payment, Loxion Link reserves the right to decommission (uninstall and collect) its equipment after two consecutive months of unpaid accounts.
7.2. You will be contacted about your account before it is permanently closed, and the decommissioning process will begin with a collection scheduled based on your availability at home.
7.3. If the equipment is returned damaged (either hardware or firmware) or is not in your possession, we may charge you for repairs or the total value of the equipment that cannot be retrieved.

8. Relocation of equipment
8.1. Customers are not allowed to move the equipment from one location to another, only authorised Loxion Link technician are allowed and that can only approved with a ticket logged.
8.2. Should you move to another location or community that is covered by Loxion Link and wish to remain with Loxion Link as your Wi-Fi service provider, you will be charged for a relocation fee.
8.3. At least a 14 days’ notice is needed from customer who are moving to a new house, in order for us to firstly check and confirm network coverage to your new location where the equipment will be installed.
8.4. We reserve the right to charge you for damaged equipment during the relocation process should the damage not be caused by Loxion Link’s authorised Technicians.

9. Communicate with Loxion Link
9.1. If you have any concerns, issues or questions related to the service, you can reach Loxion Link on:
9.1.1. Telephone: +27 (10) 023-4016
9.1.2. Email: support@loxionlink.co.za

10. Modification of Terms
10.1. Loxion Link reserves the right to modify its Terms and Conditions.
10.2. Loxion Link will notify you of any changes made to its Terms and Conditions.

11. Governing Law
11.1. These Terms and Conditions are governed in accordance with the laws of South
Africa.
11.2. By continuing to use Loxion Link services, you agree to these Terms and
Conditions.
11.3. Loxion Link reserves the right to terminate your account, disconnect the services and decommission its equipment should there be any unlawful use of its equipment or services, or should there be a breach in its Terms and Conditions.